Question 1

What are your office hours?

Accepted Answer

Our office is open on Monday through Friday from 8:00 am through 4:00 pm. Office hours are by appointment only.  We are closed daily for lunch from 12:00 pm to 1:00 pm.

Question 2

Do you accept my insurance?

Accepted Answer

We are in network with most commercial insurance plans including Aetna, Blue Cross Blue Shield, Cigna, Humana, United Healthcare, Medicare, Vantage, and several others. Please call us if you have questions about whether we are in Network with your insurance plan.
 
No insurance? No Problem!!  We also offer discounted "self-pay" rates for those who do not have insurance or opt not to use their insurance coverage. Call us today for more information.

Question 3

How do I schedule an appointment?

Accepted Answer

Scheduling an appointment couldn't be easier!! Existing patients can request an appointment through the "Existing Patients" link or through your patient portal.

New patients should complete the registration process through the "New Patients" link and someone will reach out to you regarding scheduling.

Question 4

What services do you offer?

Accepted Answer

Our providers specialize in the diagnosis, treatment and management of a variety of acute and/or chronic mental health issues. At your initial appointment, you they will complete a comprehensive psychiatric evaluation, discuss treatment options, and provide a plan for continued care. We also provide follow-up treatment with medication management services.  Our office also offers computerized ADHD testing, genetic testing for psychotropic medications, office-based medication assisted treatment for opioid use disorder, and office-based treatment with Spravato (Esketamine) for treatment-resistant depression in adults. Call us today to see which treatment options are right for you.

Question 5

Are you seeing patients in the office?

Accepted Answer

Scheduled, office-based appointments are required for initial, new patient appointments and patients seeking treatment with Spravato (Esketamine) or Buprenorphine.

We continue to use telehealth as the primary method for follow-up medication management appointments.  Our telehealth platform provides a safe and secured means for us to continue to meet your mental health needs.

Question 6

What is your cancellation policy?

Accepted Answer

We value our patients' time and strive to provide the best possible care to each individual.  No-shows and late cancellations can result in a loss of time, reduced efficiency, and potential disruptions to your care and the care of others. As a result, Ally Mental Health has implemented a no-show/late cancellation policy.  No-shows and late cancellations without prior notification to the office will incur an additional fee.

Appointment Confirmations/Cancellations:
 • For all scheduled appointments, we will send a confirmation message via email, text message, or phone call.
 • Patients are requested to confirm/cancel their appointments by replying to the reminder message or contacting our clinic at least 24 hours before the scheduled time.
 • If a patient fails to show up for a scheduled appointment and does not provide any notification to the clinic, it will be considered a "no-show."
 • After two consecutive no-shows or a total of three no-show incidents within a twelve-month period, the patient's access to future appointments will be impacted.
 • If a patient cancels the appointment on the day of the scheduled visit, it will be considered a "late cancellation."

At Ally Mental Health, we believe that open communication and collaboration between our staff and patients are crucial for providing exceptional mental health services. We appreciate your understanding and cooperation with our no-show policy, as it allows us to better serve all our patients and maintain the highest level of care.

Question 7

Can I attend my telehealth appointment if I am on vacation in another state?

Accepted Answer

Our providers are licensed to provide services to individuals in the state of Louisiana.

Due to licensing, professional liability, and potential safety concerns that may arise, if you are scheduled for a virtual visit, YOU MUST BE LOCATED IN THE STATE OF LOUISIANA TO ATTEND THIS VISIT! If you are outside of the state at the time of your appointment, you will need to reschedule.

225-402-2299

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